Laptop Physical Issues: Case Gaps and Hinge Problems (Reference Content)

Case seam gaps

If the case seams have gaps (not tight, abnormal noise) and there was no impact or squeezing:

• If purchased within 15 days, the source content suggests contacting the seller (online store or physical store) for verification.
• If purchased over 15 days, the source content suggests contacting a service center for inspection.

Hinge (screen axis) issues

• Hinge broken: contact a service center for inspection.
• Hinge slightly loose: a small amount of looseness after some time can be normal; if there is obvious wobble, go to a service center for inspection.
• Hinge too tight: if opening/closing is difficult or there is obvious abnormal noise, reduce usage and request repair as soon as possible.