Install the JMI App in Zendesk Support (Token Setup Included)

Install the JMI app into Zendesk so agents can receive marketplace messages and view order details directly in Zendesk.

Install from the Zendesk Marketplace

1. Sign in to Zendesk as an admin.
2. Navigate to Admin Center > Apps and integrations > Zendesk Support apps.
3. Search for the JMI app in the marketplace, or open the marketplace listing directly:
   https://www.zendesk.com/marketplace/apps/support/1119226/jmi/
4. Start the installation.

Paste your token during installation

1. In the JMI console, go to Personal Center.
2. Copy your token.
3. Paste the token into the JMI app installation page in Zendesk to complete the setup.
4. Click Install.

(Optional) Uninstall an older version

If you have an old version of the JMI app installed, you can uninstall it after the new installation is complete.

Checklist

1. Zendesk platform added: The platform record exists in the platform list in JMI.
2. Zendesk authorized: Settings → Test Connection shows the Zendesk connection is normal.
3. Zendesk initialized: Platform initialization has been run.
4. Zendesk app installed: The JMI app is installed in Zendesk, and the activation code/token from Personal Center has been entered during installation.